Returns & Exchanges
At Zeno, we want you to be completely satisfied with your fashion choices. If your order isn't a perfect fit, you can return or exchange any item within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are unworn and in their original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized courier drop-off point and keep your tracking number to monitor your refund or exchange status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing